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These terms set out the rules that govern your account on gr2 and every action you take on the platform — from registration through wallet top-up to placing a bet. Access to gr2 and its services depends on your local law and the eligible regions we support, so read these conditions carefully before you start.
When you open an account on gr2, you enter into a binding agreement with us. These terms apply to every session, every transaction, and every interaction you have with the platform — whether you are depositing via bKash, transferring funds through Nagad, or completing a Rocket payment to top up your wallet. We reserve the right to update these terms at any time; the version published on this page is the one in effect. Continued use of your account after a change is posted means you accept the revised terms. If any part of these conditions conflicts with the law of your jurisdiction, the applicable local law takes precedence. We do not override local legal requirements, and access to certain features may be restricted depending on your region. You are responsible for checking whether using this platform is lawful where you are located. Accounts are for personal use only — sharing credentials, operating multiple accounts, or using automated tools to interact with the platform are all grounds for suspension. If you have questions about a specific clause, our support team can walk you through it before you commit.
Understanding the boundaries of this policy helps you know where our obligations begin and end. The four areas below define the scope clearly.
These terms govern how you register, log in, and maintain your gr2 account. Rules around credentials, session security, and account suspension all fall within this scope. Access remains subject to your local law and the eligible regions we serve.
Deposits and withdrawals processed through your account wallet — including payments made via bKash, Nagad, and Rocket — are covered by these terms. Transaction records visible in your account history are the authoritative reference for any dispute.
The games, odds, promotional notices, and editorial content published on gr2 are subject to these terms. We may update, remove, or restrict content at any time without prior notice, and availability varies by region.
Payment processors, game studios, and any external service linked from our platform operate under their own terms. gr2 is not liable for the policies or conduct of third parties, and these terms do not extend to services outside our direct control.
These terms are not one-sided. You have concrete steps available to you at any point during your account relationship with gr2. If you want to review your transaction history, open the wallet section of your account — every deposit and withdrawal is logged there with a timestamp and the payment method used, whether that was bKash, Nagad, or Rocket. If your account details are incorrect — name, contact number, or linked wallet — you can submit a correction request through the account settings page; our team reviews these and confirms the update by the same contact route you used. If a charge or transaction looks wrong, raise it through the support channel before disputing it externally, as we can often resolve it faster with direct access to your account record. You also have the right to request a full account closure at any time by contacting support directly.
Your full deposit and withdrawal history is available inside the account wallet section. Each entry shows the payment method, amount, and timestamp. Use this log as your first reference before raising any query with support.
Submit a correction request through account settings if your registered name, phone number, or linked wallet details are wrong. We confirm updates through the same contact route you used to register.
Contact our support team directly if a transaction in your account history does not match what you expected. Providing the transaction timestamp and payment method speeds up the review.
You may close your account at any time by reaching out to support. We will confirm the closure and the status of any remaining wallet balance before the account is deactivated.
If something in these terms is unclear or you need to act on a right described above, use one of the contact routes below. We handle terms-related queries through the same channels as general account support.
Open the chat widget from any page on gr2 to speak with a support agent directly. This is the fastest route for account-specific questions about these terms.
Send a written query to our support address if you need a documented response — useful when you are requesting an account correction or raising a formal transaction dispute.
The Help Centre on gr2 publishes answers to common terms and account questions. Check there first for policy clarifications before opening a direct support ticket.
We take the handling of your information seriously. Here is how we approach the four areas that matter most under these terms.
We hold the account and transaction data needed to operate your wallet and comply with applicable record-keeping requirements. Data is retained for as long as your account is active and for the period required after closure. You can request details of what we hold by contacting support.
gr2 uses cookies to keep your session active, remember your language preference, and measure how the platform performs. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves on mobile.
Your account is protected by the credentials you set at registration. We do not store payment PINs or wallet passwords. If you suspect unauthorised access, change your password immediately and contact support so we can review recent account activity.
If you believe a section of these terms has been applied incorrectly to your account, contact support in writing with the relevant account detail and transaction reference. We will review the case and respond through the same channel.
These are the questions we hear most often about how our terms work in practice.
Access to gr2 depends on your local law and the eligible regions we support. If you are in Bangladesh and your region is supported, these terms apply in full from the moment you open an account. Check the eligibility notice on the registration page for the current list of supported regions.
We publish the updated version on this page and note the effective date. Continuing to use your account after the update is posted means you accept the new terms. If a change affects your account in a material way, we aim to notify you through your registered contact details before it takes effect.
Yes. Open your wallet history, locate the transaction by date and payment method — bKash, Nagad, or Rocket — and contact support with that reference. We review disputes against the transaction log held on our side and respond through the channel you used to raise the query.
Go to account settings and submit a correction request for the field that is wrong — name, phone number, or linked wallet. Our team verifies the change and confirms it by the same contact route you registered with. We do not accept corrections sent through third-party channels.
We hold registration details, session records, and the full transaction history associated with your wallet. You can request a summary of what we hold by contacting support in writing. We respond within the timeframe required by applicable local law in your eligible region.
Contact support directly and request account closure. We will confirm the status of any wallet balance and the steps needed to complete the process. Once closed, your account cannot be reactivated, but your transaction records are retained for the period required under applicable rules.