Casino / Live
gr2 collects only the account and payment information needed to keep your session running — from registration through wallet activity with bKash, Nagad or Rocket. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the payment method you choose, whether that is bKash, Nagad or Rocket. We use that information to operate your account, process wallet transactions and respond to any support request you raise. We do not sell your personal data to third parties, and we do not share it outside the purposes described in this policy. Device identifiers and session tokens are collected automatically when you browse our site or use the mobile interface; these help us keep your session consistent across a page reload or a switch between browser and app view. We retain payment records for as long as required to resolve disputes and meet applicable record-keeping obligations — the exact period depends on the jurisdiction you access from and the requirements that apply there. You can ask us to review what we hold at any time by writing to our support address. This policy applies to gr2 and any service operated under the same account system. It does not extend to third-party sites you reach through links on our pages.
Not every data point on the platform falls under the same rules. Understanding the boundary helps you know which requests to direct to us and which belong with a third-party service.
Anything tied to your registered account — login credentials, session history, wallet balance records — falls fully within this policy. You can request a review, ask for a correction or raise a dispute through our published support route.
When you deposit via bKash, Nagad or Rocket, the transaction record on our side is covered here. The record on the payment provider's own side is governed by their separate privacy terms, not ours. We cannot alter or delete what they hold.
Pages you browse on gr2 generate session cookies and analytics signals. These are covered by this policy. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the site loads on your device.
Links to game studios, live stream providers or external pages leave our policy boundary the moment you click. Those destinations have their own privacy terms. We are not responsible for data practices on sites or services we do not operate.
You have real, actionable choices over the data we hold about you. The most straightforward is reviewing your account record — log in and check the account details section to see the name, contact and payment method entries currently on file. If anything is wrong or out of date, you can request a correction through our support channel; we will update what we can verify. For payment history, the transaction log in your wallet section shows every bKash, Nagad or Rocket activity recorded against your account. If a transaction is missing or looks incorrect, raise it as a support query with the date and reference number visible on your screen. You can also ask us what data categories we hold on you generally — a written request to our support address will get a response. Where local law gives you a right to request deletion, we will act on that within the limits of any record-keeping obligation that applies in your region. Every request is handled on its own merits; we do not dismiss them by default.
Log into your account and open the account details section. The fields there show the personal and contact information currently stored against your profile.
If a name, contact or payment method entry is wrong, contact support with the correct details. We update verified information and confirm the change in writing.
Your wallet transaction log lists every bKash, Nagad and Rocket entry by date. Raise a discrepancy with the reference number visible on screen and we will investigate.
Write to our support address to ask what data categories we hold or to request deletion where your local law permits it. We respond to each request individually.
If you have a question about how we handle your data, or you want to exercise any of the rights described above, the routes below are the ones we actively monitor. We do not list operating hours or response time commitments we cannot verify — but every message sent through these channels reaches the team responsible for account and privacy matters.
Open the chat widget on gr2 while logged in. Describe your privacy question and our support team will handle it directly from your account record.
Send your privacy request to the support email address published in the Help section of the site. Include your registered account email and a brief description of your request.
The Help section on gr2 lists published support routes and policy documents. Check there first for answers to common account and data questions before submitting a request.
Our approach to your data is built around what your account actually needs to function — nothing collected beyond that scope, nothing shared outside the purposes stated here. Payment method details for bKash, Nagad and Rocket are used only to process the transaction and record it against your account; we do not store full wallet credentials on our servers after a session closes.
Session cookies keep your login state and preferences intact while you browse. Analytics cookies help us understand how pages load on mobile devices. You can adjust both through your browser settings without contacting us.
Access to your account data inside our systems is limited to staff handling your active support request or account verification. We do not make your records available to other account holders or unrelated internal teams.
We keep account and transaction records for as long as applicable record-keeping obligations require in the regions we serve. When retention is no longer required, we remove or anonymise the relevant data.
If this policy changes in a way that affects how we use your data, we will publish the updated version on gr2. Continuing to use your account after a published change means you have seen the updated terms.
These are the questions we hear most often about how your data is handled on gr2. If your question is not here, reach us through the support routes listed above.
We do not sell your personal data. We share it only where required to process a transaction, respond to a legal obligation, or operate a service you have actively used — for example, routing a bKash or Nagad deposit through the relevant payment rail.
Log into your account and check the account details and wallet transaction sections first — most of what we hold is visible there. For a broader data summary, send a written request to our support email address and we will respond with what we can share.
Where your local law grants a right to deletion, we will act on a written request within the limits of any record-keeping obligation that applies. Some payment and transaction records must be retained for a defined period regardless of a deletion request.
Payment method details are used to process the transaction and create a record in your wallet log. We do not store full wallet credentials on our servers after the session closes. The record on the payment provider's side is governed by their own privacy terms.
Session cookies keep your login active and preferences consistent while you browse. Analytics cookies help us see how pages load on mobile. You can manage both through your browser settings; turning off certain cookies may affect how the site works on your device.
We publish the current version of this policy on gr2. If a change affects how we use your data, the updated policy replaces the previous one on that page. Check the policy page directly if you want to confirm what version is current.