gr2 operates under a defined policy framework that shapes how your account, transactions and content access work. Whether you're reviewing your wallet history linked to bKash, Nagad or Rocket, or checking the conditions that apply to your region, this page sets out what we commit to and what you can expect from us. Access and eligibility depend on your local law and the region you're in.
Jurisdiction-aware access
bKash, Nagad, Rocket context
Account rights explained
Published support routes
OUR POLICY POSTURE
How gr2 Approaches Legal Obligations
Our policy framework is built around the principle that you should always know where you stand. We don't bury obligations in vague language. When you create an account on gr2, you enter into a relationship governed by these terms, and we hold ourselves to the same standards we ask of you. Transactions processed through bKash, Nagad or Rocket are recorded in your account wallet history, and those records form part of the binding activity log we maintain under this policy. We do not alter transaction records retroactively, and we do not apply policy changes to completed activity — only to actions taken after a published update. If we update any section of this policy, we place a notice in the account area so you see it before your next session begins. Eligibility to access gr2 depends entirely on the laws of your local jurisdiction and the regions we are able to serve at any given time. We do not make representations about lawfulness in regions we haven't assessed. If you are unsure whether access is permitted where you are, review your local regulations before proceeding. We keep this position consistent so the framework remains clear for every account holder.
bKash transaction logs retained under policy
Nagad and Rocket wallet activity recorded
Policy updates flagged before next session
Eligibility subject to local law and region
WHAT THIS COVERS
Policy Scope: Inside and Outside These Terms
Not every aspect of your experience with gr2 falls under a single policy document. This section clarifies which areas these terms govern directly and where a separate framework or a third-party provider holds responsibility. Understanding the boundary helps you raise the right question with the right party when something needs attention.
Account Access
Your login credentials, session activity and account-level restrictions fall fully within this policy. We control access rules, and any change to your account status is processed and communicated through the account area. Third parties do not influence access decisions.
Transactions
Deposits and withdrawals processed via bKash, Nagad or Rocket are governed by this policy on the gr2 side. The payment provider's own terms govern their side of the transfer. Both sets of terms apply simultaneously; neither overrides the other.
Site Content
Game content available in the lobby — including titles from PG Soft, CQ9, Pragmatic Play and JDB — is licensed for display on this platform. Our policy covers how that content is made available to you; individual studio terms govern their intellectual property separately.
Third-Party Services
Any external link, embedded tool or third-party service accessible from gr2 operates under its own terms. We do not carry responsibility for how those parties handle your data or activity once you leave our platform environment.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
This policy is not one-directional. You have concrete actions available to you at any point during your relationship with gr2. Your account wallet maintains a full history of activity, including every transaction processed through bKash, Nagad and Rocket, and you can review that record directly from the wallet section of your account without needing to contact support. If any personal detail on your account — such as your registered phone number or email address — is incorrect, you can raise a correction request through the account settings page. Where the change affects a verified payment method, our support team will walk you through the verification steps shown there. If you have a question about how a specific policy clause applies to your situation, you can submit it through the published contact route and we will respond in writing. Every written response becomes part of your account correspondence record. Requests to understand what data we hold on your account are handled through the same contact channel. We aim to keep the process straightforward so you don't need to repeat information across multiple touchpoints.
Review Your Records
Open the wallet section in your account to see the full activity log, including all bKash, Nagad and Rocket transactions. No support request is needed to access this history — it is always visible from your signed-in account.
Correct Account Details
If your registered name, phone number or email is wrong, go to account settings and follow the correction fields shown there. For changes tied to a verified payment method, the on-screen verification steps apply.
Raise a Policy Question
Use the published contact route to ask how a specific term applies to your account. We respond in writing, and that response is stored in your correspondence record so you have a clear reference point.
Request a Data Summary
To understand what personal information we hold, send a written request through the support contact route. We process these requests in the order they arrive and reply to the address on your account.
POLICY CONTACT PATHS
How to Reach Us on Policy Matters
If a policy question, account correction or data request isn't resolved by the information on this page, use one of the routes below. These are the channels we actively monitor for policy-related correspondence. Do not send sensitive account details through any channel not listed here — we cannot verify the security of third-party messaging tools.
Live Support Chat
Open the chat widget from your signed-in account page. State that your query is policy-related at the start so the agent routes it correctly. This channel is available for account-level questions including correction requests.
Email Contact
Send policy or data queries to the email address published in the contact section of your account area. Include your registered phone number and a brief description of the issue so we can locate your record without back-and-forth.
Account Help Section
The help section inside your signed-in account contains written responses to the most common policy questions. Check there first — many correction and data access questions are answered with step-by-step instructions already published.
HOW WE HANDLE THIS
Data, Cookies, Security and Retention
Understanding how gr2 handles the data tied to your account helps you make informed decisions about access and activity. We collect only what is necessary to operate your account, process transactions and maintain a record of your activity. Nothing in that scope is shared with third parties outside the payment processing and game content relationships described in the scope section above.
Account Data Retention
We retain your account data for as long as your account remains active and for the period required by the obligations we operate under. Wallet transaction records — including bKash, Nagad and Rocket activity — are part of this retained dataset and are accessible to you at any time through your signed-in account.
Cookies and Session Data
We use cookies to maintain your session state and remember device preferences between visits. No cookie we set is used to build an advertising profile or shared with external ad networks. You can clear cookies through your browser or device settings, though doing so will end your current session.
Account Security Controls
Access to your account is protected by the credentials you set at registration. We do not store your bKash, Nagad or Rocket PIN on our side — those credentials stay within the payment provider's environment. If you suspect unauthorised access, go to account settings and change your password immediately, then contact support.
Requesting Changes or Deletion
To request a correction to your data or ask about deletion options, use the email contact route listed in the support section. We handle these requests in writing so both sides have a clear record of what was requested and what action was taken.
COMMON POLICY QUESTIONS
Policy FAQs: Rights, Data and Contact
These questions cover what real account holders ask when they want to understand how this policy works in practice. If your question isn't here, use the email or chat routes listed in the support section above.
Does this policy apply to me if I'm in Bangladesh?
Access to gr2 and the application of this policy depend on your local law and the regions we are able to serve. If you are in Bangladesh, check whether access is permitted under your local regulations before proceeding. We do not confirm lawfulness on your behalf.
Can I see a full record of my bKash and Nagad transactions?
Yes. Every deposit and withdrawal processed through bKash, Nagad or Rocket is logged in the wallet section of your account. Open the wallet tab from your signed-in account page to see the full activity history with dates, amounts and status for each transaction.
How do I correct a wrong detail on my account?
Go to account settings and follow the correction fields shown there. If the change involves a verified payment method like bKash or Rocket, on-screen verification steps will appear. For anything not resolved by the settings page, submit a request through the published support email.
What personal data does gr2 hold on my account?
We hold the registration details you supplied, your session and transaction history, and correspondence records from support interactions. To get a written summary of what we hold, send a request to the contact email in your account area with your registered phone number included.
Will I be told if the policy changes?
Yes. When we update any section of this policy, we post a notice in the account area so you see it before your next session starts. Policy changes only apply to actions taken after the update is published — they do not alter completed transactions or past account activity.
Who do I contact if I think my data has been handled incorrectly?
Use the email contact route published in your account's help section and describe the concern clearly. We respond in writing within a reasonable period. If the issue involves a payment record tied to bKash, Nagad or Rocket, include the transaction reference visible in your wallet history.
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